Last Updated: October 24, 2024
Our Refund Promise
At BusinessPlans.co.ke, we stand behind the quality of our business plans. We want you to be completely satisfied with your purchase. This policy explains our refund terms and process.
Money-Back Guarantee
We offer a 7-day money-back guarantee on all our business plans under the following conditions:
Eligible for Refund:
- You haven’t downloaded the business plan PDF or Excel files
- The business plan significantly differs from the description provided
- The financial templates are non-functional
- You received the wrong business plan category
- Technical issues prevent access to your purchase
Not Eligible for Refund:
- You’ve already downloaded the business plan files
- More than 7 days have passed since purchase
- You’ve used the business plan for presentations or applications
- You found similar business plans at a lower price elsewhere
- You’ve shared or distributed the business plan
- You’ve changed your mind about starting a business
Quality Guarantee
We guarantee that all our business plans:
- Are written professionally
- Include up-to-date market information
- Contain accurate financial projections
- Follow standard business planning formats
- Are customizable for your needs
How to Request a Refund
Email Us:
- Send your request to refunds@businessplans.co.ke
- Include your order number
- Explain the reason for the refund
- Attach any relevant screenshots
Required Information:
- Your full name
- Purchase date
- Payment method used
- M-Pesa transaction ID (if applicable)
- Reason for refund
Refund Processing
Timeline:
- We review all refund requests within 24 hours
- Valid refunds are processed within 3-5 business days
- M-Pesa refunds typically reflect in 2-3 business days
- Bank transfers may take 5-7 business days
Refund Method:
- Refunds are issued to the original payment method
- M-Pesa payments are refunded to the same number
- Bank transfers go to the original account
Partial Refunds
We may issue partial refunds in cases where:
- Only part of the order is problematic
- You’ve accessed some but not all materials
- Technical issues affected only portion of service
- Premium features weren’t delivered as promised
Cancellation Rights
You can cancel your order:
- Before downloading any files
- Within 24 hours of purchase
- If technical issues prevent access
- If the product wasn’t as described
No-Questions-Asked Period
Within the first 24 hours of purchase:
- Cancel for any reason
- Full refund guaranteed
- No explanation needed
- Instant cancellation processing
Premium Package Refunds
For Premium Business Plan packages:
- All components must be unused
- Excel templates undownloaded
- Bonus materials unopened
- Support services unused
Custom Business Plan Refunds
For custom business plans:
- 50% refund if work hasn’t started
- No refund once work has begun
- Revisions available instead of refunds
- Cancellation fee may apply
How We Protect Against Refund Abuse
We track:
- Download history
- Access logs
- IP addresses
- Multiple purchase patterns
Fraudulent refund requests will result in:
- Account termination
- Future purchase restrictions
- Legal action if necessary
Contact Our Refund Team
For refund inquiries:
- Email: refunds@businessplans.co.ke
- WhatsApp: +254 700 464 824
- Phone: +254 700 464 824
- Response Time: Within 24 hours
Updates to This Policy
We reserve the right to:
- Update this refund policy
- Modify refund terms
- Change eligible conditions
- Adjust processing times
Changes will be posted on this page with an updated date.
Satisfaction Commitment
If you’re not satisfied:
- Contact us immediately
- Explain your concerns
- Allow us to help
- Request refund if needed
Legal Rights
This refund policy doesn’t affect your statutory rights under Kenyan consumer protection laws.
For any questions about our refund policy, please contact our customer support team at support@businessplans.co.ke